 | Quality PolicySvanova Biotech AB’s vision is to contribute to the improvement of animal health and food safety around the world by developing, manufacturing, marketing and sales of diagnostic products within the area of veterinary medicine and food safety. The quality of our processes, products and services shall continuously be optimized and improved in accordance with our customers need in order to maintain and strengthen their confidence in Svanova Biotech AB.
In our customer contacts we shall be perceived as:
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Having deep knowledge about our products and their applications |
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Being perceptive to the needs of the customer |
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Being fast and accurate in customer service and support |
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Being a reliable collaborating partner and supplier having high quality in the products and services provided |
This is achieved by:
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Employees consider and undertake quality as a priority and implement quality thinking in their daily work |
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Keeping ourselves updated and informed regarding customer needs, expectations and demands in order to optimize the processes towards increased customer satisfaction |
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Supplying quality assured products with traceability throughout the whole process |
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Establishing and preserving contacts with leading researchers and collaborators within our businessarea |
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 | | ISO Certficate | | |
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